Terms of service
Last updated: October 11, 2026
Welcome to Freshnose. These Terms of Service (“Terms”) are a legal agreement between you (“you,” “your,” “Customer”) and the operator of getcleannose.com (“Freshnose,” “we,” “us,” “our”). These Terms govern your access to and use of our website at getcleannose.com (the “Site”) and any purchase of products from the Site.
By accessing the Site, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, do not use the Site or place an order.
1. Definitions
(a) “Site” means the website located at getcleannose.com and all its subdomains and pages.
(b) “Product” means any item offered for sale on the Site, including the Freshnose electric nasal aspirator.
(c) “Order” means an offer by you to purchase a Product from us.
(d) “Content” means all text, images, graphics, videos, logos, and other material displayed on the Site.
2. Eligibility
2.1 You must be at least eighteen (18) years old to use the Site, place an Order, or enter into these Terms. By placing an Order, you confirm that you are of legal age in your jurisdiction and have full legal capacity to enter into a binding contract.
2.2 You may not use the Site if you are prohibited from doing so under any applicable law.
2.3 We reserve the right to refuse service, cancel Orders, or terminate accounts at our sole discretion, including where we suspect fraud, misuse, or breach of these Terms.
3. The Product and Its Intended Use
3.1 Intended use. The Freshnose nasal aspirator is a consumer electric device designed to help gently clear mucus from a child’s nose. It is intended for domestic, non-professional use by a responsible adult caregiver.
3.2 Not a medical device for diagnosis or treatment. The Product is not a diagnostic tool, treatment device, or substitute for professional medical care. It does not diagnose, cure, treat, or prevent any disease or medical condition.
3.3 Supervision required. The Product must only be used by, or under the direct supervision of, a responsible adult. Never leave a child unattended with the Product. Keep the Product and its accessories out of reach of children when not in use. Follow all instructions in the user manual.
3.4 Consult a healthcare professional. If your child has an underlying medical condition, a nosebleed, persistent congestion, difficulty breathing, or any other symptom of concern, consult a licensed pediatrician or qualified healthcare professional immediately. The Product is not a substitute for professional medical advice.
4. Medical Disclaimer
4.1 Any information on the Site relating to baby health, congestion, hygiene, or product use is provided for general informational purposes only. It is not medical advice.
4.2 We are not a healthcare provider. Nothing on the Site creates a doctor-patient relationship.
4.3 You agree that you will not rely on any content on the Site in place of advice from a licensed medical professional, and that you alone are responsible for decisions regarding your child’s health.
5. Orders and Acceptance
5.1 Offers. Product listings on the Site are an invitation to treat, not a binding offer. When you place an Order, you are making an offer to buy the Product.
5.2 Acceptance. No contract is formed until we accept your Order. Acceptance happens when we send you an order confirmation email and dispatch the Product. An automated acknowledgment of receipt is not acceptance.
5.3 Right to refuse or cancel. We reserve the right to refuse, limit, or cancel any Order at any time before dispatch, including where:
(a) the Product is out of stock;
(b) there is an error in pricing, product description, or image;
(c) we suspect fraud, chargeback risk, or breach of these Terms;
(d) we are unable to ship to your location; or
(e) any other reason at our reasonable discretion.
If we cancel an accepted Order, we will refund any payment already received for that Order to the original payment method.
5.4 Order accuracy. You are responsible for the accuracy of the information you provide at checkout, including the shipping address, billing details, and contact information. We are not liable for delivery failures caused by incorrect customer information.
6. Pricing and Payment
6.1 Currency and pricing. All prices are shown in US dollars (USD) unless stated otherwise. Prices are subject to change at any time without notice, but changes do not affect Orders already accepted.
6.2 Taxes and duties. Prices do not include applicable sales tax, VAT, import duties, customs fees, or similar charges. You are responsible for paying any such amounts imposed by your country, state, or locality.
6.3 Payment methods. We accept the payment methods listed at checkout. By submitting payment information, you confirm that you are the authorized holder of the payment method used.
6.4 Authorization. You authorize us (and our payment processors) to charge the full Order amount, including shipping and taxes, to your chosen payment method.
6.5 Pricing errors. If a Product is listed at an incorrect price due to a typographical, system, or other error, we may cancel any Order placed at the incorrect price, even after acceptance. In that case, we will refund the amount paid.
7. Shipping and Delivery
7.1 Shipping times. Shipping and delivery times shown on the Site are estimates only and are not guaranteed. Actual delivery depends on carrier performance, customs, weather, and other factors outside our control.
7.2 Risk of loss. Title and risk of loss pass to you when the Product is handed to the carrier for shipment. Any loss or damage occurring after that point is a matter between you and the carrier, subject to Section 2(d) of our Return and Refund Policy.
7.3 Delivery issues. If your Product does not arrive, is damaged in transit, or you receive the wrong item, see our Return and Refund Policy for how to request a replacement or refund.
7.4 International shipping. For international orders, you are the importer of record and responsible for all customs duties, import taxes, and compliance with your country’s import regulations.
8. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy, available on the Site. The Return and Refund Policy is incorporated into these Terms by reference and forms part of your agreement with us.
9. Account Registration (if applicable)
If you create an account on the Site:
(a) you must provide accurate and current information;
(b) you are responsible for keeping your login credentials confidential;
(c) you are responsible for all activity under your account; and
(d) we may suspend or terminate your account for any breach of these Terms.
10. Intellectual Property
10.1 All content on the Site, including the brand name “Freshnose,” logos, text, images, videos, product designs, graphics, and compilations of the above, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.
10.2 You are granted a limited, non-exclusive, non-transferable, revocable license to access and view the Site for personal, non-commercial purposes only.
10.3 You may not copy, reproduce, modify, distribute, publish, sell, resell, scrape, or otherwise use any Content from the Site without our prior written consent, except as expressly permitted by law.
10.4 You may not use any Freshnose trademark, logo, or trade dress without our prior written consent.
11. User Conduct
You agree not to:
(a) use the Site for any unlawful, fraudulent, or harmful purpose;
(b) place Orders you do not intend to complete, or use false payment information;
(c) attempt to interfere with, probe, scan, or disrupt the Site, its servers, or its network;
(d) use bots, scrapers, or automated tools to access the Site;
(e) impersonate any person or misrepresent your affiliation with any person or entity;
(f) reverse-engineer, decompile, or disassemble any part of the Site;
(g) upload or transmit any virus, malware, or malicious code; or
(h) harass, threaten, or abuse our staff or other users.
Breach of this Section 11 may result in immediate termination of access and legal action.
12. User-Generated Content
12.1 If you submit a review, comment, photo, video, or other content (“User Content”) on the Site, you grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable license to use, reproduce, modify, display, and distribute that User Content in connection with our business, including for marketing purposes.
12.2 You confirm that any User Content you submit is your own, does not infringe any third-party rights, and does not contain unlawful, misleading, or harmful material.
12.3 We may remove or edit any User Content at our sole discretion, with or without notice.
13. Third-Party Links and Services
The Site may link to third-party websites, services, or content. We do not control, endorse, or assume responsibility for any third-party website or service. Your use of a third-party website is at your own risk and subject to the third party’s own terms.
14. Disclaimers
14.1 “As is” basis. THE SITE AND THE PRODUCT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, TO THE FULLEST EXTENT PERMITTED BY LAW.
14.2 No warranties. EXCEPT AS EXPRESSLY REQUIRED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
14.3 No guarantee of results. We do not warrant that the Product will achieve any specific result, that the Site will be uninterrupted or error-free, or that defects will be corrected.
14.4 Statutory rights. Nothing in this Section 14 limits any mandatory consumer rights that cannot be excluded under applicable law.
15. Limitation of Liability
15.1 TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR THE PRODUCT.
15.2 OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE PRODUCT SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS BEFORE THE EVENT.
15.3 The limits in this Section 15 do not apply to liability that cannot be excluded or limited under applicable mandatory law, including liability for death or personal injury caused by gross negligence or willful misconduct.
16. Indemnification
You agree to defend, indemnify, and hold harmless Freshnose, its owners, officers, employees, and affiliates from and against any claim, loss, damage, liability, cost, or expense (including reasonable legal fees) arising out of or related to:
(a) your breach of these Terms;
(b) your misuse of the Product;
(c) your violation of any law or third-party right; or
(d) any User Content you submit.
17. Changes to the Site and the Product
We may modify, suspend, or discontinue any part of the Site or any Product at any time without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.
18. Changes to These Terms
We may update these Terms at any time. The updated Terms will be posted on the Site with a new “Last updated” date. Your continued use of the Site or placement of a new Order after the update constitutes acceptance of the updated Terms. The version in effect at the time of each Order governs that Order.
19. Termination
We may suspend or terminate your access to the Site at any time, with or without cause and with or without notice. Sections that by their nature should survive termination (including Sections 10, 11, 14, 15, 16, 20, and 21) will survive.
20. Governing Law
20.1 These Terms are governed by the laws of the Republic of Lithuania, without regard to its conflict-of-laws rules.
20.2 If you are a consumer resident in another country, you still have the benefit of any mandatory consumer protection laws of your country of residence that cannot be excluded by agreement.
21. Dispute Resolution
21.1 Informal resolution. Before filing any formal claim, you agree to first contact us at getcleannose@outlook.com and attempt to resolve the dispute informally for at least thirty (30) days.
21.2 Jurisdiction. Subject to Section 21.1 and any mandatory consumer rights, any dispute arising out of or in connection with these Terms will be submitted to the exclusive jurisdiction of the competent courts of Vilnius, Lithuania.
21.3 No class actions. To the fullest extent permitted by law, you agree to bring any claim against us in your individual capacity only and not as a class member or representative in any class, collective, or representative proceeding.
22. Force Majeure
We are not liable for any failure or delay in performance caused by events outside our reasonable control, including natural disasters, war, terrorism, pandemic, government action, carrier failure, strike, or interruption of internet or telecommunications services.
23. Miscellaneous
23.1 Entire agreement. These Terms, together with our Return and Refund Policy and Privacy Policy, form the entire agreement between you and us regarding the Site and any Product purchase.
23.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
23.3 No waiver. Our failure to enforce any right or provision does not waive that right or provision.
23.4 Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations freely.
23.5 Headings. Section headings are for convenience only and do not affect interpretation.
24. Contact
For any questions about these Terms:
Email: getcleannose@outlook.com
Website: getcleannose.com
Response time: Within 3 business days