Refund policy
Last updated: October 11, 2026
Thank you for shopping with Freshnose at getcleannose.com. This Return and Refund Policy (“Policy”) explains your rights and obligations when requesting a refund. By placing an order on getcleannose.com, you agree to the terms of this Policy.
Please read this Policy fully before placing your order. All sales are final except as expressly set out below.
1. Summary
Our product is a personal hygiene medical device used inside a baby’s nose. For hygiene, health, and public safety reasons, we do not accept returns and we do not issue refunds for change of mind, delayed delivery, or any reason other than the limited exceptions listed in Section 2 of this Policy. All orders are final once placed.
2. Limited Exceptions (When We Will Issue a Refund or Replacement)
We will issue a replacement or full refund (including original shipping costs) only in the following cases:
(a) The product arrived physically damaged in a way that prevents normal use (for example, cracked housing, broken display, or crushed packaging that damaged the device).
(b) The product is defective on first use and does not function as described (for example, the motor does not turn on, the battery does not charge, or the suction does not work).
(c) You received the wrong product (an item different from the one you ordered).
(d) The product never arrived and tracking confirms it as lost in transit (not simply delayed — see Section 3).
To qualify under (a), (b), or (c), you must contact us within seven (7) calendar days of delivery at getcleannose@outlook.com and provide clear photographic or video evidence of the issue. Requests submitted after 7 days, or without supporting evidence, will be rejected.
3. Non-Refundable Situations (All Sales Final)
We will not accept returns or issue refunds in any of the following situations:
(a) Change of mind — you no longer want the product;
(b) Delayed delivery — the shipment is slower than expected, provided tracking shows it is still in transit;
(c) The product has been opened, unsealed, or removed from its packaging for any reason other than inspection of a defect under Section 2;
(d) The product has been used, powered on, or come into contact with any person or bodily fluid;
(e) Buyer’s remorse, dissatisfaction with the product’s appearance, size, color, or performance, where the product works as described;
(f) Minor cosmetic issues that do not affect the function of the product (for example, small marks on the packaging or housing);
(g) Missing accessories or packaging reported more than 7 days after delivery;
(h) The product was purchased from any retailer other than getcleannose.com;
(i) Refusal of delivery by the customer, failure to collect from a pickup point, or incorrect shipping address provided by the customer;
(j) Any request made more than 7 days after the delivery date (except where a longer period is required by applicable law).
This list is illustrative, not exhaustive. All sales are final unless the request clearly falls within Section 2.
4. Shipping Delays
Standard delivery times are estimates, not guarantees. Delays caused by the shipping carrier, customs, weather, holidays, or other events outside our control do not entitle you to a refund. If your tracking has not updated for more than thirty (30) calendar days, contact us at getcleannose@outlook.com and we will investigate with the carrier.
5. Order Cancellations
Orders may only be cancelled if the cancellation request is received before the order has been dispatched, which is typically within 2-6 hours of placing the order. Once the order has been dispatched, it cannot be cancelled and no refund will be issued.
6. How to Request a Refund Under Section 2
To submit a refund request under one of the limited exceptions in Section 2, email getcleannose@outlook.com with:
(a) Subject line: “Refund Request – [Your Order Number]”
(b) Your full name and the email used to place the order
(c) The exception from Section 2 you are claiming (a, b, c, or d)
(d) Clear photos or video showing the damage, defect, or incorrect product
(e) For lost shipments: a screenshot of the tracking status
We will respond within three (3) business days.
Do not ship any product back before receiving written authorization from us. Unauthorized returns will be refused and no refund will be issued.
7. Refund Processing
7.1 If your refund request is approved under Section 2, the refund will be issued to the original payment method within five (5) business days of approval.
7.2 Depending on your bank or card issuer, it may take an additional five (5) to ten (10) business days for the refund to appear on your statement.
7.3 We do not issue refunds to any payment method other than the one used at the time of purchase.
7.4 We do not offer store credit, gift cards, or partial refunds as a substitute for a declined request.
8. Chargebacks
If you believe your refund request has been wrongly declined, please contact us at getcleannose@outlook.com before filing a chargeback with your bank or card issuer. We will review your request in good faith. Filing a chargeback without first giving us a reasonable opportunity to resolve the issue may be treated as a breach of this Policy and may be contested.
9. Statutory Rights
Nothing in this Policy limits or excludes any rights you may have under applicable mandatory consumer protection laws, including the Federal Trade Commission Act, the FTC Mail, Internet, or Telephone Order Merchandise Rule, and applicable state consumer protection statutes. Where such laws grant you rights that go beyond this Policy, those rights apply.
10. Changes to this Policy
We may update this Policy from time to time. The version in effect at the time of your order is the version that applies to your purchase. The “Last updated” date at the top reflects the most recent revision.
11. Contact Us
Email: getcleannose@outlook.com
Response time: Within 3 business days
Website: getcleannose.com