Shipping policy
Last updated: October 11, 2026
This Shipping Policy explains how we process and ship Orders placed on getcleannose.com. By placing an Order, you agree to the terms below. This policy forms part of our Terms of Service.
1. Order Processing Time
1.1 Orders are processed and dispatched within 24 to 72 hours of being placed, excluding weekends and public holidays.
1.2 Orders placed on weekends or public holidays are processed on the next business day.
1.3 During peak periods (holidays, promotions, cold and flu season), processing times may be slightly longer. We will do our best to notify you if a delay is expected.
2. Shipping Time
2.1 Once dispatched, standard shipping takes 5 to 10 business days to arrive at your delivery address.
2.2 Total time from placing your Order to delivery is therefore typically 6 to 13 business days (processing + shipping).
2.3 Business days are Monday through Friday, excluding public holidays. Weekends and holidays are not counted.
2.4 Delivery times in remote regions, islands, or countries with limited carrier coverage may be longer than the standard range.
3. Shipping Costs
Shipping costs (if any) will be shown at checkout before you confirm your Order. If free shipping is offered, it will be clearly stated on the product page and at checkout.
4. Shipping Destinations
4.1 We ship worldwide. Available destinations are shown at checkout.
4.2 If your country is not available at checkout, we are currently unable to ship to that destination.
4.3 We reserve the right to refuse or cancel Orders to any destination where we cannot reasonably fulfill, or where applicable law restricts the sale or import of the Product.
5. Customs, Duties, and Import Taxes
5.1 For international Orders, you are the importer of record and are solely responsible for all applicable customs duties, import taxes, VAT, handling fees, and other charges imposed by your country.
5.2 These charges are not included in the price of the Product or shipping cost shown at checkout. They are collected by your local carrier or customs authority at or after delivery.
5.3 We have no control over customs policies, duty rates, or clearance times in your country. Please check your local regulations before placing an Order.
5.4 If you refuse to pay customs duties or taxes and the package is returned, destroyed, or abandoned, we are not obligated to issue a refund.
6. Order Tracking
6.1 Once your Order has been dispatched, we will send you a tracking number by email.
6.2 Please allow up to 48 hours after dispatch for tracking information to appear in the carrier’s system.
6.3 If you have not received your tracking number within 5 business days of placing your Order, contact us at getcleannose@outlook.com.
6.4 For international Orders, tracking may be limited or paused once the package enters your country’s customs or local delivery network.
7. Delivery Estimates Are Not Guaranteed
7.1 Processing and shipping times are estimates, not guarantees. Actual delivery depends on carrier performance, customs clearance, weather, seasonal volume, and other factors outside our control.
7.2 Delays caused by carriers, customs, weather, holidays, or other events outside our control do not entitle you to a refund.
7.3 If your tracking has not updated for more than 30 calendar days, contact us at getcleannose@outlook.com and we will investigate with the carrier.
8. Shipping Address
8.1 You are responsible for providing a correct and complete shipping address at checkout, including the correct country, postal code, and any required local address details.
8.2 We are not responsible for Orders delivered to incorrect addresses provided by the customer, nor for failure to collect from a pickup point.
8.3 If a package is returned to us due to an incorrect address, failure to collect, refusal of delivery, or refusal to pay customs charges, you will be responsible for the cost of re-shipping. If you do not wish to pay for re-shipping, the Order will be treated under our Return and Refund Policy.
9. Lost or Stolen Packages
9.1 Title and risk of loss pass to you once the Product is handed to the carrier.
9.2 If a tracking page shows your package as “delivered” but you cannot locate it, please:
(a) check with household members, neighbors, or your building reception;
(b) check all possible delivery locations (porch, mailbox, side door);
(c) contact the carrier directly with the tracking number; and
(d) if the package cannot be located after these steps, contact us at getcleannose@outlook.com within 7 days.
9.3 We are not responsible for packages marked as delivered by the carrier but reported missing by the customer, except where required by applicable law.
10. Damaged or Lost in Transit
If your Product arrives damaged, or tracking confirms the package was lost in transit, please refer to our Return and Refund Policy for how to request a replacement or refund.
11. Changes to This Policy
We may update this Shipping Policy at any time. The version in effect at the time of your Order governs your Order.
12. Contact
Email: getcleannose@outlook.com
Website: getcleannose.com
Response time: Within 3 business days